As a Service Provider under the California Consumer Privacy Act (CCPA), Faraday supports the processing of a deletion request received by our clients. The following steps should be taken to ensure the deletion request is processed and persists.
Delete the record from the data source(s) that Faraday is integrated with such as Shopify or Redshift.
Upload a CSV file to your Faraday account labeled “CCPA_deletion_file-YYYY-MM-DD.csv” within five days of having received the request.
The file should contain as many of the following columns as you have available: (in other words, it's OK to leave some of these blank)
person_first_name (first name)
person_last_name (last name)
person (if first and last are not available separately)
house_number_and_street (street address)
postcode (zip code)
note: Faraday can match exclusively to email if that is the only PII datapoint you have on a particular individual, but exclusions for CCPA are dependent on finding matches, where physical addresses provide the best match rates.
Ensure you are indicating what type of request this is:
deletion ("please delete all information you hold on me")
privacy / do not contact ("please ensure I am no longer contacted")
The Uploaded CSV data type is found under the Sources tab in your account:
Within ten days of receiving the deletion file, Faraday Customer Success team will process the deletion or do not contact request removing the record from your Faraday account. Please note the file(s) will be maintained in your account solely to assure the deletion persists and for record-keeping.
Upon request, the Faraday Customer Success team can confirm by email when the deletion request has been fulfilled.
Interested in a more automated solution?
Faraday can integrate with a verified source type and pull these records in automatically from your system similar to any of your other data. If there is interest in setting this up please contact the Faraday Customer Success team and we'll coordinate that with you.
Examples could be direct integration with a verified direct-source DBs such as:
Or we can ingest files automatically from a cloud bucket and/or utilizing SFTP services.